Preparation for the course
All ‘face-to-face’ delegates need to arrive at the specified training venue approximately 30 minutes before the 09:00hrs start time. On arrival delegates need to check-in with the lecturer, or a Pump Centre representative, to confirm their attendance.
Delegates will be shown to a seat within the training room and given their course materials. Complimentary hot drinks will be available nearby.
Between each 75-minute technical session there will be a comfort break and complimentary refreshments will be available. At lunch time delegates will go to the venue restaurant for a 2-course hot & cold buffet lunch.
During the course the lecturer will encourage audience participation and will try to answer as many questions as possible within the available time. The course is expected to finish at about 16:00hrs.
Joining the course
The course will be available via MS Teams. You do not need to have MS Teams installed on your PC or IOS device because a web version will be made available to you during the log in process. If you have not used MS Teams before and would like guidance, please contact the courses lecturer (kevin_gaunt@hotmail.co.uk) who will provide further details.
Please remember to use your full name when signing into the course so that you can be identified and admitted. The course lecturer will have a list of registered delegates and will expect you to sign into the course using the same name that you used on your registration form.
You will receive two email invitations. The first email will be for the morning sessions and the second for the afternoon sessions.
Please remember to log out after the morning sessions and use the web link for the afternoon sessions to log in again.
Course etiquette
Please observe the following etiquette during the course to ensure it runs smoothly:
- Mute your microphone at all times unless you wish to ask a question or engage in a discussion. When finished speaking please mute your microphone again. This will ensure minimum disruption due to feedback and extraneous noises being broadcast.
- If you would like to ask a question, choose an opportunity when the lecturer has paused. Talking over the lecturer may confuse a point being made and your question may not be heard clearly. The lecturer will ensure that opportunities to ask questions are provided.
- Do not attempt to start conversations with other course attendees outside of a discussion being led by the lecturer. This will disrupt an ongoing discussion. If you wish to raise another point, do so via the lecturer when there is a pause.
- Using a webcam is recommended but not essential.
General comments
The quality of the course video & audio will depend heavily on the strength and type of internet connection available to all participants.
All lecturers have access to high speed internet connections. However, the reliability of any connection is not 100% guaranteed and there is always a risk of connection issues. Please indicate to the lecturer during the course if you are experiencing connection problems. The lecturer will assess the duration and extent of the problem and if possible, try to resolve the situation. Where a delegate’s course experience has been badly affected by a poor connection the delegate will be offered remedial options including, where appropriate, access to live sessions to fill any gaps in the course content.
Delegates can request an attendance certificate for CPD purposes.